CONDITIONS OF SERVICE, PAYMENT AND CANCELLATION POLICY:

  • All departures of the circuits are subject to a minimum required quota of 4 Xploradores
  • Payment of 50% is required at the time of booking and the remaining 50% 15 working days before the trip.
  • Flight schedules may change due to weather conditions or air congestion at airports.
  • Xplora Colombia will reimburse the consigned money by making the discounts corresponding to banking transactions (national and international turnover and GMF 4 X 1,000 if applicable). In case of total closure of any of the parks due to climatic conditions or by decision of the environmental authorities,
  • If there is any restriction due to climatic conditions or the carrying capacity of any of the parks (recreational bath, change of trails, etc.), the tourist will be informed, who can decide whether to continue with their trip or cancel. In the event of cancellation, Xplora Colombia will reimburse 70% of the amount already paid due to the fact that as a legally constituted tourism operator, services are offered through suppliers who are previously barred from services to which the tourist Will be creditor.
  • In the event of cancellation of the trip by tourist decision, Xplora Colombia will not refund the money already paid, due to the fact that as a legally constituted tourism operator, services are offered through providers who are previously canceled services to Which the tourist will be creditor.
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